Terms and Conditions


Kindly read our (“Terms and Conditions”) carefully before ordering any Product(s) from  Rodanthe’s website, as the use of this website signifies agreement to the following terms & conditions.

​These General Terms and Conditions of Rodanthe Jewels ( hereinafter referred to as “ Rodanthe”, "we", "us") shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client”, "you", "your") and Rodanthe relating to all goods and/or services presented on Rodanthe’s website. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated. 
A consumer pursuant to these Terms and Conditions is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these Terms and Conditions is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction. 
The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Rodanthe.

Rodanthe reserves the right to make changes to these Terms & Conditions at any time, and such changes will become effective and binding upon posting.  Consequently, the action of placing an order implies complete adherence, without reservation, to these Terms & Conditions. The Client may have other rights granted by mandatory law, and these Terms & Conditions do not affect these except if they are inconsistent. If this is the case then these Terms & Conditions will override any other rights which you may have, unless this is not permitted by law.

The presentation of the Product(s) on Rodanthe’s website does not represent any legally binding offer, but a non-binding online catalogue. An Order is only possible when all the obligatory fields have been filled in.
On Rodanthe’s website the Client will be guided through the steps necessary to place an order. The Client may submit the offer via the online order form integrated into Rodanthe’s website. In doing so, after having placed the selected goods in the virtual basket and passed through the ordering process, and by clicking the button marked "Complete Order" ( or similar), the Client submits a legally binding offer of contract with regard to the goods contained in the shopping cart. At the same time the Client confirms that he has read and understood the current Terms & Conditions. 
Rodanthe’s order process allows the Client to check and amend any input errors before submitting a binding order via Rodanthe’s online order form. The Client may recognize input errors by reading attentively the information displayed on the screen. Rodanthe’s acceptance of the Clients order will take place with an email confirmation to the email address the Client has register during the order process, summarising the order ( products, prices, product availability, quantity, estimated delivery date etc.). At this point Rodanthe will process the payment details the Client has given to Roanthe to take payment for the Order. 

If Rodanthe  is unable to accept the Clients order, Rodanthe will notify the Client by email. This might be because the Product(s) is out of stock, because of unexpected limits on resources, which could not have been foreseen, because an error in the price or description of the Product(s) has been identified or because the requested delivery deadline cannot be met. 
In addition, Rodanthe reserves the right to reject orders from Clients if there is reason to believe that the Client is acting in contravention of these Terms and Conditions, is involved in fraudulent activities or other activities of importance from a criminal law standpoint or any other material reason exists.
Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by  Rodanathe can be received at this address. Particularly, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by Rodanthe or by third parties commissioned by Rodanthe with the order processing can be delivered.

The Client can withdraw from a statement of willingness to enter into a contract within 7 days as of the day on which he, or a third party designated by him, who is not the carrier, took possession of the merchandise and to do so without providing reasons. For contracts concern regular delivery of merchandise over a set period, the rescission period begins on the day on which the buyer or a third party named by him and who is not the carrier gains possession of the first merchandise. In order to exercise his right of rescission, the Client must inform Rodanthe email: RodantheJewels@gmailcom by means of a clear statement ( e-mail) about his decision to withdraw from the contract. 
Excepted from this right of rescission are merchandise which are customised to the customer's specifications or clearly customized to his personal needs.  In the event of an effective rescission, the merchandise must be sent back by the Client immediately, but no later than 7 days as of the date of the notice of rescission to:  Rodanthe, Hillside, Killiney Hill Road, Killiney, Co. Dublin.  The deadline is preserved if the Client sends out the merchandise within 7 days of the deadline. The Client shall bear the direct costs of return shipping. Rodanthe shall refund to the Client all payments received by it, excluding shipping costs, no later than 14 days as of the date of receipt of merchandise  via the same method of payment that the Client used for the original transaction barring other arrangements. Rodanthe reserves the right to refuse a refund until it has received the merchandise back or until the Client has provided proof of return shipping, whichever comes first. The Client must only cover any loss in value of the merchandise if upon examination of the condition, characteristics and method of functioning of the merchandise, said loss can be attributed to unnecessary use thereof.

All prices are given in euros exclusive of taxes and shipping costs. The total price of the Client's order, including shipping costs but excluding taxes, will be shown at the end of the check-out process. By confirming the order the Client states, that he agrees to the price of the products. The price cannot be adjusted after the competition of the check-out process. Prices and delivery costs are liable to change at any time, but changes will not affect orders which Rodanthe has already confirmed in a Order Confirmation e-mail.
All payments must be made at the time of the order. Rodanthe accepts payment with Visa, MasterCard, and American Express

Rodanthe will not dispatch the Product(s) until payment in full has been received.  It is possible that the Client's card issuer may charge an online handling fee or processing fee, for which Rodanthe cannot be held responsible.
If payment is made by credit card,  Rodanthe reserves the right to check the validity of the card and to monitor the availability parameters for collection and the address data. If the institution that issued the credit card refuses to make payment to Rodanthe.   Rodanthe cannot be held liable for delays or for failure to deliver.

The Client hereby also gives its consent to receive invoices electronically in .pdf-format.

Rodanthe product prices are without taxes. Applicable taxes or VAT should be added to the product prices. For International shipping the Client will be held responsible for the required import duties, customs and local sale taxes levied by the destination country. Payment of these charges are necessary to release the Client's order from customs. Rodanthe’s designated courier will inform the Client about any import charges to be paid.

Shipment is carried out by Fedex, UPS or DHL, Monday to Saturday, depending on the best option at the time of the shipment. The delivery is made to the delivery address indicated by the Client, unless agreed otherwise.

All of Rodanthe’s  products are handmade items, and therefore made to order. The production takes about 5 weeks. Please allow 6-8 weeks for order processing, making and shipping. In case of a delay, Rodanthe will inform the Client immediately by email.  During the processing of the transaction, the delivery address indicated in Rodanthe’s order processing is decisive.  Rodanthe insures all orders during transit until delivery is received. All orders must be signed for at the time of delivery, at which moment the Client accepts all responsibility for the order.
If the recipient is not the original purchaser, such as in case of a gift delivery, the recipient's signature will be accepted by Rodanthe as evidence of delivery and fulfilment of the order.
Should the assigned transport company return the goods to Rodanthe,  because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client's control or if he has been temporarily impeded to receive the offered service, unless Rodanthe has notified the Client about the service for a reasonable time in advance. 
Rodanthe will deliver orders within a maximum delay of 6 to 8 (six to 8) weeks from the day after the validation of the order & payment reviewed.  If the delivery time is exceeded and is not justified by a case of force majeure, the Client may request the cancellation of the sale and within a maximum period of 15 (fifteen) days can receive a refund of sums paid on the occasion of the sale. The timescales indicated are indicative deadlines, corresponding to the average time for processing and delivery. Rodanthe cannot be held responsible for any consequences due to a delivery delay not of their own making.

All Rodanthe’s  product(s) are carefully checked before they are dispatched. Upon receipt the Client should check all products immediately for shipping damages, completeness and correctness. If a defect or damage is found the Client must inform Rodanthe as soon as possible, email: RodantheJewels@gmail.com  Rodanthe will arrange a return at no cost for the Client. If the Product(s) are found to be damaged prior to the Clients delivery, or defective (through no fault of the Clients wearing or use), Rodanthe will repair or replace the Product(s) or refund the price paid by the Client, including delivery charges the Client has paid, provided that the Client has not worn or used and damaged the Product(s). The Client shall return the Product(s) immediately, but no later than 7 days after receiving the order. Detailed information about the return procedures can be found under REFUND & RETURNS.

If the Client is not entirely satisfied with his purchase, the Client can return the Product(s) within 7 calendar days after receiving the order. The Product(s)must be returned in their original packaging, in their original state, unworn, with the original sale receipt and shipped with an insured courier (UPS, Fedex act.) for security reasons.

Please follow these steps below to return your purchase to Rodanthe:

  1. Contact our customer service at RodantheJewel@gmail.com to initiate the return process
  2. Fill out the return form with all the details relevant to your purchase, including order number and acceptance of the refund policy 
  3. Once Rodanthe has accepted your return/exchange request, we will send you a confirmation email to proceed with your return/exchange
  4. Please pack the Product(s) unworn and in their original packaging with the return document.
  5. Ship the Product(s) with an insured courier (Fedex, UPS, DHL) to Rodanthe, Hillside, Killiney Hill Road, Killiney, Co. Dublin

Rodanthe iis not responsible for any loss or damage of the Product(s) during transit. If the returned Product(s) are lost or damaged during transit, Rodanthe reserves the right to charge the Client or not to refund any amounts attributed to such as loss or damage. For refunds Rodanthe will refund the original amount minus shipping costs to the original form of payment. In the case of return damaged or incorrectly supplied Product(s) Rodanthe will cover the expenses of returning the product.

Faulty items will only be accepted if the goods are delivered to the customer damaged or if incorrectly supplied. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.

Rodanthe is only able to exchange faulty items for the same item subject to availability. To return a faulty item, the client must contact customer service at RodantheJwels.com. In the case of return of faulty or incorrectly supplied items Rodanthe will cover the shipping costs.

Refunds are processed within 14 days of the receipt of returned items. For all undamaged, unworn and correctly returned products Rodanthe will refund the original amount minus shipping costs to the original form of payment. Rodanthe will send an email confirming that the return or exchange has been processed. In the event of any failure to return goods within the stipulated time frame, even though validly cancelled, Rodanthe shall have the right to charge any costs of recovery of the goods. Returns must be returned in one shipment, any subsequent returns from the same order may incur additional shipping charges.

Rodanthe will not accept returns of any items that have been worn and will not accept liability for returned goods if the client does not return them using the specified method of delivery.

Rodanthe is not responsible for any loss or damage of the product(s) during transit. If the returned goods are lost or damaged during transit, Rodanthe reserves the right to charge the client or not to refund any amounts attributed to such as loss or damage. 

Although Rodanthe makes every effort to display the colors, styles, sizes and dimensions of the Product(s) as accurately as possible, the actual depiction of the jewellery depends upon the monitor used by the Client and Rodanthe cannot guarantee its accuracy. Due to different colour settings on monitors and other reproduction media, minor colour differences can occur in Product(s); this shall not entitle the Client to any guarantee or compensation. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item. Additionally the detailing (such as colour, pattern and texture, etc.) the Client sees on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when received. 

Rodanthe reserves the right to correct any inaccuracies, typographical errors, or omissions and update information at any time without prior notice (even after an order has been submitted). Please note that some of these corrections may relate to the product description, availability or pricing. We therefore reserve the right to cancel any orders that are based on such inaccuracies, errors or omissions. We will notify you of such cancellation. We apologize for any inconvenience this may cause you. If your credit card has been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account.

Products shown on the Rodanthe’s website are available as long as they are in stock. Rodanbthe reserves the right to change the product(s) offered on the website at any time without notice and to limit the number of items that may be purchased by a Client. There is no liability for lack of items in stock or for products not being available. Any commercial resale or distribution of Rodanthe’s products sold on the Rodanthe website is prohibited.

Rodanthe website and its content, any services in connection therewith and any products purchased thereon, are provided on an “as is” and “as available” basis without warranties of any kind either expressed or implied including without limitation warranties for information, data, data processing services, uptime or uninterrupted access, and any warranties of title, non- infringement, or implied warranties of merchantability or fitness for particular purpose, and Rdoanthe hereby disclaims any and all such warranties. Rodanthe cannot warranty or guarantee that the Client's use of this website will be uninterrupted or error free, or that this website or its server are or will be free of viruses or other harmful elements. No advice, results or information, whether oral or written, obtained by the Client from Rodanthe or through this website shall create any warranty not expressly made. The Client acknowledges that he is using this website at his own risk and that he assumes the responsibility for all costs associated with the servicing or repair of his equipment, or any damages to, or viruses that may infect, his equipment or other property, in connection with or that result from his use of this website.  Rodanthe will not be responsible or liable for any damages in connection with the Client's use of this website or the inability to use or make purchases of any products on this website. 
Rodanthe shall not be responsible for and disclaims all liability for any loss, liability, damage, consequential damages, or expense of any nature whatsoever which may be suffered by the Client or any third party, as a result of or which may be attributable, directly or indirectly to the Clients access, reliance and use of Rodanthe’s website, any content or information displayed in or on the website, the Client's personal information or material and information transmitted over Rodanthe’s system.

Rodanthe does not enclose any paper invoice with the products, as some orders may be gifts. With the order confirmation email the Client receives all relevant information about his order. This acts both as packing list and official invoice with all necessary information displayed, including individual product prices, shipping costs and total costs.

The Client agrees that data provided in the context of ordering and order processing can be collected, processed, stored and used for Rodanthe’s accounting purposes and also for internal market research and marketing purposes. The data shall be used by Rodanthe to fulfil the statutory requirements, to process payment transactions and for advertising purposes. This information is never shared with third parties or resold. In addition, Rodanthe does not store the Clients bank details.

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